Exposure to OpenAI, ElevenLabs, Deepgram, Sarvam AI, or similar Voice AI platforms will be an advantage.
Requirements
- 0–2 years of experience in Product Analysis, Business Analysis, Telephony, CTI, CPaaS, Contact Center, or Voice AI.
- Freshers with relevant internships/projects can also apply.
- Strong analytical and problem-solving skills.
- Good communication and documentation skills.
- Understanding of Agile/Scrum and software development lifecycle.
- Ability to understand technical concepts and work with engineering teams.
- Strong interest in Telephony, SaaS, and AI products.
Preferred Candidate
Priority will be given to candidates who have:
- Experience/internship in a Telephony, CPaaS, Contact Center, or Voice AI company.
- Basic knowledge of APIs, Postman, Salesforce/CRM, or SaaS products.
- Strong understanding of how a customer call flows through a telephony/CTI platform.
- Exposure to telephony service providers, voice platforms, or AI technology providers.
Key Skills
Product Analysis | CTI | Telephony | VoIP | SIP | IVR | CPaaS | Voice AI | SaaS | APIs | PRD | Agile | Customer Experience
